FAQ'S


 

  1. How do I track my order? An email will be sent confirming your order has left out warehouse, your tracking information will also be included in this email.
  2. How long will it take for my item to ship? We use the standard shipping method of 3-5 business days from the day the item was released from production. The shipping fee will be included in your final bill, unless it was waived due to promotion.
  3. What countries do you ship to? At this time, Respectd ships merchandise to locations within the United States and U.S. territories. Other countries will be added once efficient shipping methods have been approved.
  4. I have not received my order, where is it? Please check the following before contacting our customer service team: check to make sure you have received an email confirming your order has been dispatched and check the tracking information that is included in your dispatch confirmation email using the relevant link.
  5. I emailed customer service, how long will it take them to respond? It can take our customer service representatives up to 48 hours to respond to inquiries.
  6. Is RESPECTD clothing true to size? We work hard to ensure our clothes are a true fit. Should you be unsure, we recommend you select your usual size for zip up hoodies and shirts; for pull over hoodies size up for a loose fit and true to size for fitted. For more information about sizes, you can check the size guide on each product page.
  7. What Payment methods does RESPECTD accept? Our checkout is managed by Shopify and Paypal via Braintree, the World’s leading online payment gateways. We accept all major credit and debit cards.
  8. What do I do when there is an item missing from my order? An packing-slip is included in every parcel sent from our warehouse, please check the packing-slip to ensure there are no items missing from the list. If an item you have ordered is missing from the packing-slip, this will likely have been removed due to it being out of stock. You will be notified by email should an item you've purchased is out of stock. If you haven't received an email notification about any changes to your order, but you're still missing an item, please contact us immediately with the following information:
      1. Order Number
      2. Missing Item(s)
    • Our support team will investigate the matter and will resolve the issue for you as quickly as possible.
    ** All missing item claims must be made within 7 days from the delivery date of your order. **